15,000 GAMES, 1 CONSOLEBUY 3, GET 1 FREE!20+ LEGENDARY CONSOLES
15,000 GAMES, 1 CONSOLEBUY 3, GET 1 FREE!20+ LEGENDARY CONSOLES
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GameLab Return & Refund Policy

We want you to love your GameLab console. If something isn't right, we've made our return process simple.

Returns & Exchanges

  • You can return or exchange your order within 30 days of delivery.
  • Items must be in their original condition and packaging.
  • If your item arrives damaged or faulty, we'll cover the return shipping and send a replacement or refund.
  • For change of mind, customers cover return shipping.

Refunds

  • Once your return is received and inspected, we'll process your refund to the original payment method.
  • Refunds are usually completed within 5-10 business days after we receive your return.

How to Start a Return

  1. Email support@shopgamelab.com with your order number and reason for return.
  2. Our team will provide instructions and a return label if applicable.

Non-Returnable Items

  • Items returned used, damaged, or without original packaging may not qualify for a full refund.
  • Returns requested after 30 days of delivery cannot be accepted.

Need help?

Our support team is available Monday-Friday, 9am-5pm GMT at support@shopgamelab.com.