Privacy Policy

This Privacy Policy describes how GameLab Ltd ("we," "us," or "our") collects, uses, and shares your personal information when you use our website, products, and services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy. Please read this Privacy Policy carefully. We may update this Privacy Policy from time to time, and we will notify you of any changes by posting the new Privacy Policy on this page.

For purposes of this Privacy Policy, "Collector" refers to any individual who uses our Services, including but not limited to customers, website visitors, and newsletter subscribers.

How We Collect And Use Your Personal Information

We collect personal information that you provide directly to us when you:

• Place an order or make a purchase
• Create an account on our website
• Subscribe to our newsletter or marketing communications
• Contact us for customer support
• Participate in surveys, contests, or promotions
• Post reviews or comments on our website

The types of personal information we may collect include:

• Contact Data: Name, mailing address, phone number, email address
• Payment Information: Credit card numbers, billing address, and other payment details (processed securely through third-party payment processors)
• Account Information: Username, password, and other account credentials
• Customer Support Interactions: Records of your communications with our customer support team
• Information You Provide: Any other information you choose to provide to us

How We Use Your Personal Information

We use the personal information we collect for various purposes, including:

• To provide, maintain, and improve our Services
• To process and fulfill your orders and transactions
• To communicate with you about your orders, account, and our Services
• To send you marketing communications, newsletters, and promotional materials (with your consent where required)
• To respond to your inquiries, comments, and customer support requests
• To detect, prevent, and address technical issues, fraud, and security threats
• To comply with legal obligations and enforce our terms and policies
• To personalize your experience and provide tailored content and recommendations

Do Not Sell My Personal Information

We do not sell your personal information to third parties. We are committed to protecting your privacy and will not engage in the sale of personal information as defined under applicable privacy laws.

How We Share Your Personal Information

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analytics, and customer support.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to respond to government requests. This includes compliance with California Civil Code Section 1798.83 (Shine the Light Law) and the General Data Protection Regulation (GDPR) for European users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when you have provided explicit consent for such sharing.

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior using technologies such as cookies, pixels, web beacons, and similar tracking technologies. This information may include:

• IP address and location data
• Browser type and version
• Device information (e.g., device type, operating system)
• Pages visited and time spent on pages
• Referring website addresses
• Search terms used to find our website

We use this automatically collected information to analyze trends, administer the website, track user movements, and gather demographic information. You can control cookies through your browser settings, but note that disabling cookies may affect the functionality of our Services.

Information We Collect From Third Parties

We may receive personal information about you from third parties, including:

• Vendors and contractors who provide services to us
• Social media platforms when you interact with our social media accounts
• Publicly available sources and databases

Companies who support our site

We work with various companies that support our website and operations, including:

• Payment Processors: Companies that process payments on our behalf
• Shipping Companies: Logistics and delivery partners who fulfill and ship your orders
• Analytics Providers: Services that help us understand how visitors use our website
• Marketing Platforms: Tools that help us manage and send marketing communications
• Customer Support Tools: Platforms that enable us to provide customer service

These companies are contractually obligated to protect your personal information and use it only for the purposes we specify.

Security and Retention of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access/Know: You have the right to request access to the personal information we hold about you and to know how we use and share it.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information, and to opt-out of targeted advertising (where applicable).
• Right to Correct/Appeal: You may request correction of inaccurate personal information and appeal decisions regarding your privacy rights.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Complaints

If you have concerns about how we handle your personal information, you may file a complaint with us using the contact information below. You also have the right to lodge a complaint with your local data protection authority or supervisory authority if you believe we have violated applicable privacy laws.

International Users

If you are accessing our Services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States and other countries where we operate. By using our Services, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.

Minors

Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete such information.

Refund Processing

When processing refunds, we may use the payment information you provided at the time of purchase to process the refund to your original payment method. We retain transaction records in accordance with our legal and business obligations.

Do Not Sell Data

We do not sell your personal information to third parties. We are committed to maintaining your privacy and will not engage in the sale of personal information as defined under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and other similar regulations.

Notice of Accessibility

We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards. If you encounter any accessibility barriers on our website, please contact us using the information provided below.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: